Privacy Policy

1. Information We Collect

When you interact with Oak Hills Garage Door Service, we may collect the following types of information:

• Contact information — your name, phone number, and email address when you submit a contact form or call us.
• Service information — details about the garage door services you request, including your service address.
• Communications — records of messages, emails, or phone correspondence between you and our team.
• Usage data — standard web analytics data such as pages visited, time on site, browser type, and referring URL, collected automatically when you visit our website.
• Cookies — small data files placed on your device to improve your browsing experience (see Section 4).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service inquiries and schedule appointments.
• To provide, perform, and improve our garage door repair, installation, and maintenance services.
• To send service confirmations, appointment reminders, and follow-up communications.
• To send you promotional offers or updates about our services, only if you have opted in.
• To analyze website traffic and usage patterns to improve our online presence.
• To comply with applicable laws and regulations.

We will not use your information for any purpose not described in this policy without your consent.

3. Information Sharing

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted vendors who assist us in operating our website or conducting our business (such as email platforms or scheduling software), subject to confidentiality agreements.
• Legal requirements — when required by law, court order, or governmental authority.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction.
• Protection of rights — when necessary to protect the rights, property, or safety of Oak Hills Garage Door Service, our customers, or the public.

4. Cookies

Our website uses cookies — small text files stored on your device — to enhance your experience and gather analytics data. We use the following types of cookies:

• Essential cookies — necessary for the website to function properly.
• Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference cookies — remember your settings and preferences for a better experience on return visits.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website uses industry-standard SSL/TLS encryption for data transmitted between your browser and our servers.

While we implement reasonable safeguards, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information, and you provide it at your own risk.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request that we correct inaccurate or incomplete information.
• Deletion — the right to request that we delete your personal information, subject to certain legal exceptions.
• Opt-out — the right to opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: